Metro Urology

Metro Urology is pleased that you have selected our practice to provide Urologic care for you or your family. In order to better serve your needs and avoid confusion, it is important for you to understand our financial policy.

Metro Urology will process any and all insurance claims on behalf of our patients. Since it is impossible for us to keep track of every insurance plan and how it works, we expect you to know your plan coverage, (especially for supplies), co-pay and/or deductible levels. Metro Urology will assist you with your insurance coverage and paperwork to the best of our ability if you present your current insurance card or information at the time of service. Without current insurance information, you will be entered into our system as self-pay and will be required to pay at time-of-service (before treatment).

Forms of Acceptable Payment:

Metro Urology accepts cash, checks or major credit cards. In the event that a check is returned as non-payable, Metro Urology may charge a service fee. In cases of dual custody, payment is required at the time-of-service regardless of who brings the child in for the appointment. If you do not have insurance, we will require payment at the time of service. You should contact our Business Office at (651) 999-7020 to discuss payment arrangements if necessary.

Copays/coinsurance/deductibles:

All copays/coinsurance/deductibles required by your insurance plan are collected at the time of service. Patients receiving urodynamic services should be aware that although these service are diagnostic in nature, they may be considered surgical by your insurance company and therefore may require a separate copay or coinsurance.

Referrals/pre-cert/prior auth:

If an insurance referral from your primary care physician is required, you must present it at the time of service. If you choose to be seen without the appropriate referral in hand, you agree to be responsible for the charges should they not be covered by your insurance. Patients are also responsible to do prior authorizations, pre-certifications, or to complete any other insurance requirements as necessary.

Supplies:

In most cases we require payment for supplies when they are issued. We will submit all supply charges to your insurance company and will reimburse you should they pay, (e.g. Erec-aid Devices, EMG sensors, vasectomy clips). Supplies purchased will be accepted for return only according to the manufacturer’s warranty. Metro Urology is NOT liable for any defects arising from the use or misuse of any manufactured products that it distributes and provides no warranty as to their performance or result.

Disputes:

If for any reason you dispute coverage or payments made by your insurance company, it is your responsibility to contact the insurance company and to resolve the matter based on your insurance company’s arbitration or resolution process. We will provide documentation (providing your signature of authorization is on file) to assist in the dispute resolution process. During this time you will be asked to pay in full the balance or schedule payment arrangements by contacting the Business Office at (651) 999-7020.